Prioritizing Acoustic Performance in Medical and Healthcare Facilities
“The acoustic experience in medical and healthcare facilities plays a critical role in creating a calmer, quieter, less stressful environment for healing and recovery,” King said. “Good acoustics are essential to ensuring patients’ needs are understood, medical instructions are clear, information is accurately recorded and confidential details remain private and in compliance with HIPAA.”
Drawing from evidence-based design principles, healthcare facility and sustainable building guidelines commonly describe acoustic requirements. For example, The Center for Health Design categorizes the use of high-performing, sound-absorptive acoustic ceilings with an NRC of 0.90 or higher as a priority design recommendation. When value-engineering a project, ceiling panels with a lower NRC could be used for utility, storage or other areas where patient care is not provided or in communal areas and collaborative spaces where privacy is not expected.
At UMH, Rockfon Medical Standard, Rockfon Hygienic Plus and Rockfon Alaska provide best-level sound absorption with an NRC of 0.90. Quieter environments offer a calmer healing space to support patient recovery, privacy and dignity while reducing stress on caregivers.
“When healthcare staff are less stressed, they are better able to concentrate and are happier at work,” King said. “This means errors are less likely, absences are fewer and employee retention is higher.
“A good acoustic experience shapes not only patients’ perceived care and comfort but also their overall satisfaction. This can impact the bottom line for hospitals and healthcare providers because Medicare reimbursements are tied to patient satisfaction scores.”
In 2022, UMH took top honors in Medicare’s Hospital Compare patient satisfaction categories when compared to nine other regional hospitals.